Frequently Asked Questions
Are all your products handmade?
Yes! Every Chamcham and Chaki piece is lovingly handcrafted after you place your order. We use natural fabrics, gentle hues, and thoughtful designs to ensure comfort, breathability, and room for your little one to grow.
How long will my order take to arrive?
Since our products are made-to-order:
- 3–5 working days
- 4–7 working days after dispatch
This means you can expect your order within 7–12 working days in total.
Do you charge for shipping?
No — we offer Free Shipping across India on all orders.
Can I return or exchange an item?
We do not offer returns, refunds, or cancellations once the order is placed.
However, if you receive:
- manufacturing defect or damage that makes it unusable — contact us within 24 hours of delivery at hello@namitadhoot.com with photos and details. We will offer a replacement or store credit.
- wrong size sent by us — we will send you the correct size within 7–12 working days.
Please note: Minor variations in color, print, or stitching are part of the charm of handcrafted clothing and are not considered defects.
How do I choose the right size for my child?
Each product page includes a detailed size chart. Since our pieces are designed with extra room to grow, we recommend checking measurements carefully before placing your order. If you need help, you can email us, and we’ll guide you.
How should I care for my Chamcham and Chaki clothing?
To keep your handmade pieces looking their best:
- Hand wash separately in cold water using mild detergent
- Avoid soaking for long periods
- Dry in shade to maintain color and fabric quality
- Do not bleach or tumble dry
- Iron on low heat if needed
How will I know my order is confirmed?
After placing an order, you’ll receive an order confirmation email with your order details. Once dispatched, you’ll receive another email with tracking information.
Do you offer customizations?
Yes! We offer customizations based on your preferences. Please email us your request before placing the order so we can confirm feasibility.
Do you ship internationally?
Yes! We ship worldwide. International shipping costs will be extra and calculated based on the delivery location.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and mobile wallet payments through our secure payment gateway.